Terms and Conditions

 

Please read the following Terms and Conditions that govern your use of www.sebastiankobelt.com (“Site”). By submitting an order on this website you are agreeing to the terms laid out below which apply to any purchases made on this website.

 

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.

To register with or shop with www.sebastiankobelt.com you must be eighteen years of age or over.

 

PURCHASES

The online shop provides the easiest method to purchase our products.

For an order to be accepted we must receive payment in full. Once payment has been received by us we will confirm your order by sending you an email at the email address provided during the ordering process.

Our acceptance of your order brings into existence a legally binding contract between us.

 

You are not permitted to sell and must not offer for sale or re-sell any of our products.

 

We reserve the right to refuse or cancel any order you place with us. In the event of unavailability we will contact you via the email address provided during ordering to offer an alternative or refund.

 

PRICES

The price that we charge for our product will be the price stated on the Site. It is charged in Pound Sterling (£) and is inclusive of 20% VAT where applicable.

Prices DO NOT include delivery charges. Delivery charges are calculated during 'checkout' process.

 

 

DELIVERY

We aim to dispatch orders within three working days to the address provided by you.

You agree to provide current, complete and accurate delivery information for all purchases made at our store. We cannot be held liable for any delay or failure in delivery due to incorrect delivery information.

 

All our products are dispatched in perfect condition. We shall have no liability to you for any damage to the products caused by an event or circumstances beyond our reasonable control including heat damage. We may contact you if hot weather makes it necessary to delay the dispatch of your order.

 

We use Royal Mail Recorded as standard delivery method for all UK orders and Royal Mail International Tracked & Signed for all international orders . Delivery charges are calculated at the 'Checkout'.

 

It is your responsibility that someone is present at the provided address to receive delivery.

 

 

CANCELLATIONS OR CHANGES TO YOUR ORDER

Orders may be cancelled or modified up until when the product is passed to our carrier. After this point we are unable to accept cancellations or changes.

Cancelled orders will be refunded within 30 days of the cancellation.

 

Due to the nature of our products (perishable food items) The Right of Withdrawal of eight days does not apply.

 

We reserve the right to cancel any contract if any of the following occurs:

a) we're unable to deliver to your area

b) one or more products you ordered was listed at an incorrect price

c) we have insufficient stock of the product you ordered and we are unable to offer an alternative

 

We will notify you of any refund via email within a reasonable period of time.

 

Personalised or bespoke orders where the products ordered differ substantially from our standard product range or where packaging with custom print is required cannot be cancelled once the order has been confirmed by us/ agreed by you.

 

OUR PRODUCTS

Please be aware that we handle NUTS, PEANUTS, DAIRY, EGGS, GLUTEN and SOYA in our kitchen. Although we work with the utmost care we cannot always guarantee that all of our products are free from one or more of these allergens.

Should you have any special dietary requirements please contact us (info@sebastiankobelt.com) to advise.

Products made to order may take a little longer to dispatch.

 

Whilst we made every effort to describe all of our products correctly on our Site each of our products is handmade in small batches. Therefore colours, dimensions and specifications may vary from time to time and shall not warrant sufficient reason for a return.

 

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 14 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

 

PRIVACY AND SECURITY

We will ask you to provide us with your address and contact information to enable us to process your order. These information will not be shared with third parties.

We do not store any credit or debit card information from you. Our service payment providers are PayPal and Worldpay who will also collect certain information from you. Please note that their privacy policies apply to their use of that information.

 

CONTACT US

If you have any questions about these Terms, please contact us.

Free shipping on domestic orders over £40

For further information on international orders and shipping rates

please contact us

orders@sebastiankobelt.com

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© 2019 by Sebastian Kobelt - Pâtissier • Chocolatier